Privacy Policy
When you visit our website, you may be asked to provide personal information about yourself (name, surname, occupation, email address, telephone number, etc.) so that we can provide you with our services as best as possible. Any personal data you provide on our website is kept solely for reasons related to your transactions with us, the improvement of the services provided and the ensuring of the operation of the respective service and is not permitted to be used by any third party (except where provided for by Law to the competent authorities only).
1. What personal data do we collect
1.1. We collect:
A. Information related to your reservation, such as your full name, address, email, city, country of origin, postal code and contact telephone number.
B. We collect information related to your reservation, such as dates and locations of car pick-up/delivery from/to you.
C. To complete your reservation, you must add your credit card details (holder name, card number, security code and expiration date). The process is carried out and completed through a banking institution with which we collaborate and which provides all the necessary security guarantees for electronic transactions.
D. In case you wish to contact us, you can use the contact form on our website by filling in your name, your email, the subject of the message and the message you want to send us.
E. We collect some information using our website cookies such as: your IP address, your device ID, your browser type, your operating system, mobile phone trackers, the country from which you enter our website, specific pages of our website that you visit, time and date of visit, number of links you “click”, reservations, updates and purchases-transactions that you make through our website.
F. We may collect information such as driver data (e.g. driver’s license), vehicle insurance coverage, additional preferences and additional charges that will arise.
2. How do we collect your personal data?
We may collect information in two ways: from you or from information we receive through cookies when someone visits our website.
2.1. When you make a reservation
2.1.1. When you make a reservation through our website or send a message through any contact form on our website, you will be asked to provide us with personal data in order to proceed with a car reservation. This information includes: customer name, gender, contact details (address, email, phone). In addition, we collect information related to the car’s delivery and collection location, rental dates and duration, payment and payment details, additional information about the car’s driver (if any), vehicle insurance coverage, additional requests or preferences and additional charges.
2.1.2. Why we collect your personal data:
We collect your personal data in order to:
- To confirm and secure your reservation.
- To modify or cancel your reservation.
- To communicate with you regarding your reservation, such as providing you with information about the reservation, sending you a reminder prior to your arrival regarding the vehicle delivery and pickup dates, and responding to any questions or problems that may arise regarding the reservation.
- to manage payments and issue sales receipts.
- to handle possible complaints from you.
2.2. When you browse our website
2.2.1. We may collect information from the pages you browse, such as which pages you viewed, what type of browser you are using, what language you have chosen for our website and whether you are visiting our website from a desktop computer, tablet or mobile phone.
2.2.2. We use Cookies such as Google Analytics and collect information about the behavior of our visitors on our website. Google Analytics stores information about the pages you visit, the duration of your visit, the path you have taken and the pages you visit. For more information about third-party cookies, please visit our cookie policy.
2.2.3. With this data processing we aim to better understand the needs of our visitors, in order to offer them personalized services and to improve their experience when using our website and/or our services, based on our legitimate interest.
3. Why do we collect personal data?
We may collect personal data to provide you with the products or services you have requested and to proceed with related actions such as billing and communicating with you regarding any matter related to your reservation.
With your consent, we may use your personal data for direct marketing purposes, sending offers, informational messages, etc. in various ways (e.g. SMS, Email, etc.), in accordance with applicable law. You can unsubscribe from this communication at any time by clicking on the link at the end of each message you receive or simply by sending us a deletion request to the following address: [email protected].
4. How long do we keep your personal data?
Personal data is kept securely for as long as we need it for the purposes for which we collect and use it and we are not legally obligated to continue to keep it.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can automatically recognize and approve subsequent comments, rather than keeping them in a moderation queue.
5. Who do we share your personal data with?
5.1. We do not share your personal data with third parties.
5.2. We may transfer this data to third parties to enable us to provide services to you, to make car reservations, to request additional services from us (e.g. insurance, etc.) and to meet your needs, requests and expectations.
5.3. In addition, we may transfer your personal data to companies involved in your booking, including your credit card company, your bank, or other payment providers or third parties such as travel agents in connection with your booking.
5.4. In the event of transfers of personal data from the EU to countries outside the EU, we use contractual clauses, ensuring that such transfers of data comply with applicable privacy legislation.
6. What rights do you have:
- Information rights: our company will respond to any request related to your personal data.
- Access rights: you have the right to access all personal data you provide to us in printed or electronic form and to any relevant information such as the purposes of processing, the categories of personal data and the time of processing.
- Amendment rights: you have the right to correct incorrect, inaccurate, incomplete or outdated data, where permitted by the Law and the relevant Regulations.
- Erasure rights: you have the right to ask us to delete your personal data. This does not include data that we are obliged to keep for administrative, legal or security reasons.
You can exercise all of the above rights by writing to us by sending an email to [email protected].
7. Changes to this Privacy Policy
The Company has the right, at its sole discretion, at any time and without notice, to modify, remove or change the Services and/or any page of this website.
8. Contact us
You can contact us at the following details:
A & G CAR RENTALS
Address: Kipoi Afiartis 0, Karpathos, 85700
Email: [email protected]
Phone: 697 966 4775